Shipping Policy

Thank you for shopping with PurpleVinyls. We are committed to delivering your order as quickly and safely as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment is received. During high-demand periods, holidays, or product launches, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated shipping times may vary depending on your location and the shipping method selected at checkout.

• Canada: 3–10 business days

• United States: 5–12 business days

• International: 7–21 business days

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the size of your order.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website when available.

Tracking Information

All shipped orders include tracking whenever available. Tracking details will be sent to the email address provided at checkout.

If you do not receive your tracking information within a few days of placing your order, please contact us.

Lost, Delayed, or Damaged Packages

BTS Vinyls is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping addresses entered at checkout.

If your package arrives damaged or appears to be lost, please contact us as soon as possible at support@purplevinyls.shop and we will do our best to assist you.

Customs & Import Taxes

International customers may be responsible for customs fees, import duties, or taxes imposed by their country. These charges are not included in the item price or shipping cost.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

support@purplevinyls.shop